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Can I use more than one coupon on an order?
No. The coupon code is only available for one in the ordering.
Why can’t I proceed to checkout from my cart page?
Sometimes, this might be caused by a local issue with your device or browser.
Here are some tips to fix it:
How can I make changes to my Xlayout order?
How do I know if my order was placed successfully?
You will receive an order confirmation email from us as soon as your order is processed. You can also log into your account to view your order history and track your latest order.
What if I don’t receive my order confirmation email?
We apologize for any inconvenience!
How long does shipping take?
However, some countries in the Middle East, Southeast Asia and Latin America may have longer delivery times of up to 15-25 business days.
When will my order be processed and shipped?
We aim to process and ship your order as quickly as possible, usually within 2-3 working days of receiving your order confirmation/payment. However, orders placed on weekends may experience some delay. (not include pre-sale products)
What should I do if the tracking says my package was delivered, but I haven’t received it yet?
Why did I only receive part of my order?
Sometimes, we may ship your items separately and the second (or more) tracking number(s) may not show up on the order page. If this happens, please wait for another 2-3 days and see if the rest of your order arrives. If not, please email us at service@xlayout.net and we will assist you.
What is your refund policy and how can I return an item?
We value your satisfaction and we want you to love what you buy from us. If you are not happy with an item you received, you can contact us at service@xlayout.net within 30 days of received. Please refer to our Refund and Return policy for more details.