Refund ＆ Return Policy
We want you to be happy with your purchase from xlayout.net. However, if you are not satisfied with the product or service you received, you can request a refund or return within 30 days of receiving the goods. We will process your request as soon as possible and issue you a full or partial refund depending on the situation. Please note that after 30 days, we are unable to accept any returns or refunds unless there is a quality issue with the product.
Conditions for returns and refunds
1.To request a refund or return, you need to provide us with a valid order number rom xlayout.net and explain why you are unhappy with the product. (We appreciate your feedback as it helps us improve our products and services).
2.The product you wish to return must be sent back to us within 30 days of receiving it; after 30 days, any return requests other than for quality will not be dealt with. Please make sure that the product is in its original condition and packaging and has not been used or damaged.
3.You are responsible for the shipping costs of returning the product to us. We recommend that you use a trackable service and keep the receipt as proof of delivery. We are not liable for any lost or damaged items during transit.
- Please return the product in its original condition, without any damage or marks.
- The product must be unused, with all labels and tags intact.
- The product must include all the items that came with it, such as manuals, cables, or chargers.
4.You must send us the tracking number for your return shipment by email.
5.We do not offer exchanges, but you can order a new product after returning the unwanted one.
Products that cannot be returned
We reserve the right to reject returns in the following situations:
1.Products that were sold at a discounted price.
2.Products that were damaged due to misuse or abuse.
3.Products that have been used or washed.
4.Products that were given for free.
5.Products from customers who frequently return products.
6.Problems that are not related to quality (after 30 days of purchase).
If you have any doubts or questions about returns, please email us at service@xlayout.net.
How to return goods
If you meet the conditions for returning a product, please follow the steps below to initiate the return process.
1.Send an email: Attach a photo or video of the product to an email and send it to service@xlayout.net. We will review your request and get back to you within three business days.
2.Return the product: After we approve your return request and confirm that the product is eligible for return, we will email you (service@xlayout.net) with the return address, details of the product to be returned, the refund method (the same as the payment method you used for the purchase), and the total amount of the refund. (Note: We will rely on the tracking information you provide us and we are not liable for any lost or damaged items).
3.Check the product: We will inspect the product within 3-5 business days after receiving it. If everything is in order, we will process your refund using the payment method you used at the time of purchase.
Cost of returned goods
1.If the return is due to our fault (such as wrong delivery, defective product), we will cover the full cost of the return.
2.If the return is due to customer reason (such as change of mind, wrong selection of product/size), you will have to pay for the shipping cost of the return.
3.We do not charge any restocking fee for returns.
Refund details
1.After we receive and inspect the product and verify that it meets the return criteria, we will issue your refund using the same payment method you used for the purchase within 7 business days.
2.If the product does not meet the return criteria, we will deduct between 30% and 60% of its value from your refund.
3.If you buy multiple items in one order and there are free gift items and you want to return one of them, you can keep the free gift item. However, if you want to return all of the multiple items, you also have to return the free gift item along with them. Otherwise, we will deduct the value of the free gift item from your refund.
If you have not received your refund within 7 business days, please check your account and contact your bank or credit card company. Refunds may take some time to show up on your statement. If you still have not received your refund, please contact us.